Bella Cupcake Couture Frequently Asked Questions
What payment options do you accept? TOP
Bella Cupcake Couture accepts payments via PayPal. You will be navigated to a Paypal payment site after you submit your order. PayPal does not require an account and accepts all major credit cards. Credit card details can be entered on the left side of the screen and the right side remains blank.
For other payment options, contact us HERE.
Will I receive an email confirmation after I place my order? TOP
Can I change or cancel an order after it has been placed? TOP
What are the delivery rates/fees? TOP
Standard delivery rate fee: Ground (2-6 days) $5.50, Priority (2-3 days) $10 and Express (Next business day) $30.00
International and Wholesale shipping costs vary, please inquire HERE for details.
What are your shipping and delivery policies? TOP
Bella Cupcake Couture ships your order via USPS 1-3 business days after receiving your order. We do not ship on weekends unless requested and with an additional charge.
Will I be notified if an item is out of stock? TOP
What if my products arrive damaged? TOP
What if a package arrives late due to weather or unforeseen problems? TOP
Chargebacks and Returned Checks TOP
What is the sales tax for purchases? TOP
What is your return policy? TOP
We want you to be happy with your purchase. If for any reason you are unsatisfied with your order please contact us HERE for return authorization before returning any product. You may return products that are unused and unopened for a *refund, minus shipping costs up to 30 days after purchase.
*There will be a 25% restocking fee of any cupcake stands that are undamaged. Shipping costs will not be refunded.
Please note that we have made every effort to display as accurately as possible the colors of our products that appear in this site. However, actual colors you see will depend on your monitor and we cannot guarantee that your monitor's display of any color will be accurate.
Do you have a blog? TOP
Yes, you can visit our blog at http://bellacupcakecouture.com/blog/
The blog is dedicated to providing you ideas for decorating cupcake wrappers, setting a beautiful cupcake display and dessert table, sharing favorite recipes, with a mix of event planning tips for weddings, bridal showers, baby showers, birthdays and more. We want to help you enjoy the simple pleasures and savor the sweet life with our "Fashion for Cupcakes"!
Do you have a newsletter? TOP
I don't see the color scheme I was looking for? TOP
Bella Cupcake Couture would like to hear the type of colors or designs you may be looking for. Please contact us HERE to share your suggestions. We will utilize this feedback for future consideration when developing new designs and color schemes.
In the meantime, consider using one of the current cupcake designs and tint the cupcake frosting or decorative sprinkles to match. I.e. If theme colors are Purple and white; use one of the black and white wrappers and dye your frosting purple or sprinkle with purple sparkling sugars.
Note: We currently do not carry dye or sprinkles.
Do you offer wholesale pricing? TOP
What size baking liner fits best in a Bella Cupcake Couture wrapper? TOP
How can I contact you via phone or fax? TOP
For inquiries on your order or any customer service questions, please call us at (425) 260-3224. Orders or inquiries can also be faxed to (206) 686-4844. We look forward to assisting you with your cupcake wrapper and party supply needs!
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