Bella Cupcake Couture Frequently Asked Questions
What payment options do you accept? TOP
Bella Cupcake Couture accepts payments via PayPal. You will be navigated to a Paypal payment site after you submit your order. PayPal does not require an account and accepts all major credit cards. Credit card details can be entered on the left side of the screen and the right side remains blank.
For other payment options, contact us HERE.
Will I receive an email confirmation after I place my order? TOP
Once your order has been processed and is ready to be shipped from our facility, you will receive an email containing a confirmation of shipping. Please note orders placed without an email address will not receive an email confirmation.
Can I change or cancel an order after it has been placed? TOP
Changes and cancellations can be processed if the order has not been processed and shipped. Please contact Bella Cupcake Couture HERE ASAP for details.
What are the delivery rates/fees? TOP
Standard delivery rate fee: Ground (4-7 days) $5.50 and Priority (3-4 days) $10
Retail orders over $100 receive Free Shipping by entering the following code at checkout: FREESHIPPING
International and Wholesale shipping costs vary, please inquire HERE for details.
What are your shipping and delivery policies? TOP
Bella Cupcake Couture ships your order via USPS 1-2 business days after receiving your order. We do not ship on weekends unless requested and with an additional charge.
Will I be notified if an item is out of stock? TOP
If an item is out of stock, you will be notified by our customer care representative ASAP.
Do you ship internationally? TOP
International Orders are welcome, please contact us HERE to confirm shipping charges and arrange payment.
What if my products arrive damaged? TOP
In the event of shipping damages to your items please notify us within 24 hours HERE . The original shipping package will need to be saved and returned for any damage claims.
What if a package arrives late due to weather or unforeseen problems? TOP
Bella Cupcake Couture is not liable for delays in delivery due to weather, or other unforeseen problems. Please choose the appropriate shipping method during check out and, if possible, allow extra time to help avoid these concerns.
Chargebacks and Returned Checks TOP
In the event of a returned check or chargeback the customer will be held responsible for the total order price plus any fees assessed by the financial institutions involved including but not limited to a $25.00 dispute fee. In the event of a returned check the customer will be held responsible for the total order price plus any fees assessed by the involved financial institutions.
What is the sales tax for purchases? TOP
Bella Cupcake Coutures charges 9% sales tax for retail orders from the State of Washington only.
What is your return policy? TOP
We want you to be happy with your purchase. If for any reason you are unsatisfied with your order please contact us HERE for return authorization before returning any product. You may return products that are unused and unopened for a *refund, minus shipping costs up to 30 days after purchase.
*There will be a 25% restocking fee of any cupcake stands that are undamaged. Shipping costs will not be refunded.
Please note that we have made every effort to display as accurately as possible the colors of our products that appear in this site. However, actual colors you see will depend on your monitor and we cannot guarantee that your monitor's display of any color will be accurate.
Do you have a blog? TOP
The blog is dedicated to providing you ideas for decorating cupcake wrappers, setting a beautiful cupcake display and dessert table, sharing favorite recipes, with a mix of event planning tips for weddings, bridal showers, baby showers, birthdays and more. We want to help you enjoy the simple pleasures and savor the sweet life with our "Fashion for Cupcakes"!
Do you have a newsletter? TOP
Yes, you can join our monthly newsletter via our home page by clicking on the "subscribe to our newsletter" in the bottom left corner. Don't hesitate to share with a friend.
Are you able to do custom orders? TOP
Please contact us to discuss your request and available options HERE.
I don't see the color scheme I was looking for? TOP
Bella Cupcake Couture would like to hear the type of colors or designs you may be looking for. Please contact us HERE to share your suggestions. We will utilize this feedback for future consideration when developing new designs and color schemes.
In the meantime, consider using one of the current cupcake designs and tint the cupcake frosting or decorative sprinkles to match. I.e. If theme colors are Purple and white; use one of the black and white wrappers and dye your frosting purple or sprinkle with purple sparkling sugars.
Note: We currently do not carry dye or sprinkles.
Do you offer wholesale pricing? TOP
Yes, we sell wholesale to verified business dealers or vendors. You must supply a valid State Resale License number or Federal EIN (or identification your country provides), as well as your full business name.
For your convenience, Bella Cupcake Couture can also set up an auto-ship program for those who would like frequent shipments on a monthly or quarterly basis.
What size baking liner fits best in a Bella Cupcake Couture wrapper? TOP
We understand there are several baking liner sizes available on the market. We hope the below information help you to make the best cupcake
creations using our wrappers.
Our standard size wrapper fits most "standard" size baking liners, however we have found the "best fit" is the 1-7/8" wall and 2-1/4" diameter base.
Our mini size wrapper "best fits" a 1" high and 1-1/4" wide baking liner.
How can I contact you via phone or fax? TOP
For inquiries on your order or any customer service questions, please call us at (425) 260-3224. Orders or inquiries can also be faxed to (206) 686-4844. We look forward to assisting you with your cupcake wrapper and party supply needs!
(last update: Apr 2014)
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